Faq’s
Frequently Asked Questions
Here you can find answers on frequently asked questions. If you cannot find the answer, feel free to contact us via email: support@homespa.lv
To book a service, simply browse through our categories such as hair, massage, makeup, nails, and eyebrows. Choose the service you need, select a professional, preferred date and time, and proceed to payment. You’ll receive a confirmation on email and sms once the booking is complete.
We accept various payment methods including debit cards, PayPal, and other popular payment gateways like stripe. Simply choose your preferred payment option during the checkout process.
Yes, you can pay in cash. However, 30% should be paid in advance as a deposit.
After making a booking, both you and the service provider will receive confirmation emails and SMS notifications with all the necessary details, including the appointment time and location.
After making a booking, both the customer and service provider will receive an OTP which they verify before starting the service.
Yes, you can cancel or reschedule your booking through your account dashboard. Please note that cancellation policies may vary depending on the service provider, so it’s advisable to check the terms and conditions before making any changes.
Yes, we take the security of your payment information very seriously. Our platform uses industry-standard encryption protocols to ensure that your payment details are safe and secure.
If you’re not satisfied with the service you received, please contact our customer support team as soon as possible. We’ll do our best to address your concerns and find a satisfactory resolution.
We carefully vet all service providers before they are allowed to offer their services on our platform. This includes verifying their qualifications, certifications, and background checks to ensure that they meet our quality standards and provide excellent service to our customers.
If client cancels a reservation 24 hours in advance, we will refund the money in full amount.
If client canceled reservation less than 24 hours in advance , we will keep 50% of the total amount.